1. What is your return policy?
Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
2. What are the conditions for a return?
To be eligible for a return:
-
The item must be unused and in the same condition that you received it.
-
It must be in the original packaging.
-
A receipt or proof of purchase is required.
3. Which items cannot be returned?
The following items are non-returnable:
-
Perishable goods (food, flowers, newspapers, magazines).
-
Intimate or sanitary goods.
-
Hazardous materials, flammable liquids, or gases.
-
Gift cards.
-
Downloadable software products.
-
Certain health and personal care items.
4. Can I get a partial refund?
Yes, partial refunds may be granted for:
-
Books with obvious signs of use.
-
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
-
Any item not in its original condition, damaged, or missing parts (not due to our error).
-
Any item returned more than 30 days after delivery.
5. How do I know if my refund is approved?
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
6. What if I haven’t received my refund yet?
-
First, check your bank account again.
-
Contact your credit card company, as posting times vary.
-
Then check with your bank.
If you’ve done all this and still haven’t received your refund, please contact us at {email address}.
7. Are sale items refundable?
No, only regular-priced items may be refunded. Sale items are non-refundable.
8. Can I exchange a product?
Yes, we only replace items if they are defective or damaged. To request an exchange, email us at Info@fernorabyfiza.com
9. How do I return a gift?
-
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. Once the return is received, a gift certificate will be mailed to you.
-
If the gift wasn’t marked as a gift or was shipped to the giver, we’ll send the refund to the gift giver.
10. Who pays for shipping on returns?
You are responsible for return shipping costs. Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted.
11. Do you recommend any specific return method?
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
12. How can I contact you for help?
For any questions regarding refunds and returns, please contact us at Info@fernorabyfiza.com.